Refund Policy

At Simple Peptides US (simplepeptides-us.com), we are committed to providing premium-quality research peptides to support the scientific community. If you are not fully satisfied with your purchase, we offer a 30-day refund policy under the conditions outlined below.

Eligibility

Products must be unopened, unused, and in their original condition.
Opened or used products are not eligible for a refund, unless approved on a case-by-case basis.

Refund Requests

Refund requests must be submitted within 30 days of the purchase date.
Requests made after 30 days will not be eligible for a refund.

How to Request a Refund

To initiate a refund, please contact us at:
Email: sales@simplepeptides-us.com

Once your request is received and reviewed, we will provide detailed return instructions.

Return Shipping

Customers are responsible for return shipping costs.
We recommend using a trackable shipping method to ensure safe delivery of your return.

Refund Processing

Refunds will be issued to the original payment method once the returned product has been received and inspected.
Please allow a few business days for the refund to reflect in your account.

Shipping Issues

In the event of a shipping-related issue (such as delay, misdelivery, or loss), Simple Peptides US may reship your order 7 business days after the original scheduled delivery date, once we receive confirmation from the shipping carrier regarding the status of the shipment. We appreciate your patience as we work with our shipping partners to resolve such matters promptly.

Order Cancellations or Modifications

Orders may be modified or canceled within 30 minutes of purchase.
After 30 minutes, or once the order has been processed or shipped, it cannot be changed or canceled.

Shipping Policy

We currently ship to U.S. addresses only.

Carrier Delays

Simple Peptides US is not responsible for delays caused by:

Weather conditions
Carrier disruptions
Other factors beyond our control

Address Accuracy

Please ensure your shipping address is accurate and complete at checkout.
We are not responsible for delivery issues resulting from incorrect or incomplete addresses.

Delivery Confirmation

If tracking shows your package as delivered but you have not received it, please contact the carrier (FedEx or USPS) directly.
We are happy to assist with filing a claim; however, we are not liable for lost or stolen packages once delivery has been confirmed.